FAQ
Got a question, ran into a bug, or want to make a privacy request? We're here to help.
Whether it's about scanning monuments, your account, or subscription. Send us a message and we'll get back to you as soon as we can.
New to the app? Start with What is Monumoir?
Frequently Asked Questions
How do I scan a monument?
Open Monumoir, grant camera and location access, point your phone at a statue or monument, and tap Scan. Monumoir uses your photo and location to identify it and reveal its history.
Why does Monumoir need my location?
Monumoir needs your location to identify monuments accurately. The app cannot scan without it. Location helps narrow down which monument you are looking at.
Why does Monumoir need camera access?
Monumoir uses your camera to scan statues and monuments and reveal their history. Without camera access, the core scanning feature cannot work.
Can other people see my scans?
The in-app map is visible to signed-in Monumoir users, not the open web. Your scans appear there by default. In Settings you can keep Public Sharing on (your name and photo appear with discoveries), turn it off to contribute anonymously, or hide your discoveries from the map entirely.
How do I sign in?
You can create an account with a phone number, Apple Sign In, or Google Sign In. An account is required to use Monumoir.
What is Monumoir Premium?
The free app includes 5 monument scans and 3 audio narrations. Premium unlocks unlimited discoveries and full audio narration, and keeps every discovery in your history and favorites. Subscriptions are billed by Apple. You can restore purchases in Settings.
How does audio narration work?
After a scan, play the story to hear it spoken aloud. When Narration is on in Settings, the monument speaks in the first person. Turn it off to hear the History instead.
Which languages does Monumoir support?
You can use Monumoir in English, French, Dutch, German, Italian, or Spanish. New scans use the language you select in Settings.
Is the history always accurate?
Monument names, history, and facts are generated with the help of AI and can be wrong. Treat Monumoir as a starting point for discovery, and verify important facts yourself.
Is my data safe with Monumoir?
We collect only what we need to run the app. We do not sell your personal information and we do not use advertising trackers or third-party analytics SDKs.
What happens if I delete my account?
When you delete your account, your scans, favorites, profile information, and uploaded images are permanently removed. This action cannot be undone.
Do you access my contacts or photo library?
No. We do not access your contacts. Photo library access is only used if you choose to add a profile picture.
Do you sell my data?
No. We never sell or rent your personal information.
Can I request a copy or deletion of my data?
Yes. You can export your data from Settings in the app, or email us at hello@monumoir.com and we will help you out.
What age is Monumoir for?
Monumoir is designed for users 13 and older. If you are under 18, you need permission from a parent or guardian. We do not knowingly collect data from anyone under 13.